Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return and Refund Policy
- What if the shipment is damaged or lost during transportation?
All damaged goods should be returned to 333art.gallery immediately. It is recommended that customers send us a note to inform of the damage incident immediately upon receiving the goods. 333art.gallery will reimburse 100% of insurance claims to the customer.
2. What if the painting is not exactly what I had in mind?
If the customer is not satisfied with the painting when it actually arrives, 333art.gallery offers a full refund to the customer. The artwork should be returned to the gallery in its original condition.
Options of a cash refund or artwork replacement can be worked out between the customer and the gallery.
- Cancellation of purchase within 7 days after the product reaches the recipient.
If the product is damaged due to transportation a video recording must be upon opening the package to show the damage of the product.
If the product is damaged during transportation, the seller (333art.gallery) shall refund the cost of delivery of the goods from origin to destination and from destination to origin for the customer. This refund shall be processed using the same payment method and shall be received within 30 working days.
If the customer returns the product from dissatisfaction with the product (Other than the product being damaged during transportation), The shop will only refund the product to the customer through the original payment method. Returns are subject to a 15% restocking fee.
The customer is in charge of shipping costs from the source and from the destination for returned products.
The shop will refund the money for the product after receiving the return within 30 working days.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Contact us at [email protected] for questions related to refunds and returns.